Frequently Asked Questions

Answers to all of your questions

Purchases & Refunds

It may be that your card is expired or network issues. If it persists, please send a mail to joy@joyeneghalu.com
A refund in the shop or for existing courses cannot be done. Refunds for new courses can be done within 30 days of purchase. Please send a mail to joy@joyeneghalu.com stating why you will want a refund.
Everyone loves discounts right? Discounts come in seasons and you will be kept abreast. Just make sure you are in my mailing list!

Courses

Scroll down to any of the emails and click on the unsubscribe link.
Click on the 'Forgot password' link. A mail to reset your password will be sent to your email. Click on the link and put your new password.
Missing mobile purchase
If you purchased a course on iOS or Android, it's possible that the course was not registered to your account. Please email your purchase receipt to joy@joyeneghalu.com.
Multiple e-mail accounts
If you use multiple e-mail accounts, or have a Facebook or Google account, try logging in with the associate e-mail addresses.

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